bonusbear | Deposits, Withdrawals Account Banking

Verifying Your bonusbear Account

Account verification is how we confirm that your wallet and your bonusbear account belong to the same person — which means your money only ever moves to you. The process asks for a government-issued photo ID and a selfie or secondary document that matches the name on your account. We keep the document review straightforward; most accounts move through it without back-and-forth.

Verification is a one-time step: once it clears, withdrawals process against your confirmed profile without repeating the document upload. Think of it less as a barrier and more as the lock on your account that stops anyone else from touching your balance.

Submit your photo ID — Upload a clear image of your MyKad or valid passport — both sides where applicable — directly through the verification section inside your account settings.
Confirm your account details match — The name on your ID must match the name registered on your bonusbear account; any mismatch will be flagged and you will be asked to update the record.
Selfie or address document if requested — Some accounts require a short selfie holding your ID or a recent utility bill — our team will let you know specifically what is needed for your profile.
Approval and account unlocked — Once our team confirms your documents, your account is fully unlocked for withdrawals and your verified status stays on your profile permanently.

PAYMENT METHODS

Local Payment Options at bonusbear

Every payment method listed here connects directly to your bonusbear cashier. We stick to the rails that Malaysian account holders actually use day-to-day — no unfamiliar third-party processors sitting between you and your balance. Check the cashier for any minimum or maximum amounts that apply to your account tier, as these can vary.

Touch 'n Go eWallet Malaysia's most-used e-wallet connects to the cashier for both deposits and withdrawals — authorise with your TNG PIN and the amount moves directly.

Boost Boost wallet deposits go through in the same tap-and-confirm flow — open the Boost app, approve the transfer, and your bonusbear balance updates.

GrabPay GrabPay lets you fund your account straight from your Grab wallet balance — useful if you already top up GrabPay regularly for everyday spending.

DuitNow DuitNow transfers route from your bank account using your registered mobile number or IC number as the identifier — quick and direct.

FPX FPX online banking covers Maybank2u, CIMB Clicks and other major Malaysian banks — log in to your bank portal and confirm the transfer from there.

Withdrawing Funds to Your Wallet or Bank

When you are ready to take money out, go to the cashier and tap Withdraw. We route payouts back to the same method you deposited with where the payment rail supports it — Touch 'n Go eWallet, Boost, GrabPay or your linked FPX bank account. Before your first withdrawal, account verification must be complete; once it is, the request moves into processing

without you needing to chase it. We do not publish a fixed payout window because clearing times can vary by bank and e-wallet provider, but the process starts the moment your request clears our internal review. You can track the status from your account transaction history.

Open the withdrawal counter — Log in, go to the cashier and select Withdraw — you will see the methods available based on your account's verified payment history.
Select your payout method and amount — Choose Touch 'n Go eWallet, Boost, GrabPay or FPX bank transfer, then enter the RM amount you want to move out of your balance.
Complete any pending verification steps — If your account verification is still open, you will be prompted to finish it here — this step protects your funds and confirms ownership.
Track your request in transaction history — After submitting, your withdrawal status updates in real time inside your account's transaction log so you always know where the funds are.

Putting Money Into Your bonusbear Account

We've wired the deposit counter directly to Malaysia's most-used payment apps. Open the cashier from any page inside your account, pick Touch 'n Go eWallet, Boost or GrabPay, and the amount moves to your balance once your app confirms the transfer. DuitNow and FPX online banking through Maybank2u or CIMB Clicks are there for those who prefer to push from a current

account. No manual form filling, no third-party redirects that lose your session — just the app you already have on your phone. Players in Kuala Lumpur and beyond can load their balance and head straight into Lightning Crash Game or Fisherman Boat Slots without delay.

Log in and open the cashier — Head to your bonusbear account, tap the cashier icon at the top of the screen and select Deposit to see all available methods.
Choose your local payment method — Pick Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — whichever app or bank you have ready on your device right now.
Enter the amount and confirm — Key in the amount in ringgit (RM), review the summary screen, then authorise the transfer inside your chosen app using your PIN or biometric.
Balance reflects in your account — Once your payment app confirms the transaction, the amount appears in your bonusbear balance and you can move straight into the lobby.

What You Need to Know About bonusbear Banking

The questions below cover the situations that come up most often around deposits, withdrawals and account verification on bonusbear. If your question is not answered here, reach out to our account support team through live chat inside your account.

Your bonusbear cashier accepts Touch 'n Go eWallet, Boost and GrabPay for deposits. DuitNow and FPX online banking through Maybank2u or CIMB Clicks are also available for bank-side transfers.

Minimum amounts can vary by payment method and account tier. Check the cashier screen when you select your preferred method — the current minimum for that rail is shown before you confirm.

Most e-wallet transfers reflect quickly once your app confirms, but occasional bank-side delays do happen. Wait a few minutes, then check your transaction history. If the status shows pending after 15 minutes, contact live chat with your transfer reference.

Yes — account verification must be complete before your first withdrawal is processed. This is a one-time step to confirm your identity and keep your balance secure against unauthorised access.

We generally route payouts back to the same method used for the deposit where the payment rail supports it. If you need to change your payout method, contact account support to update your verified details.

Check your account transaction history for the current status first. If it shows submitted but no update has come through, reach out via live chat with your transaction ID and our team will investigate the specific request.

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