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How bonusbear Handles Your Personal Information

Your account data and payment details — including activity tied to Touch 'n Go eWallet, Boost, and GrabPay — are handled with clear rules on what we collect, why we collect it, and how long we keep it.

Data collected only for account and payment purposesNo sale of personal data to third partiesRetention periods clearly definedYour right to request, correct or remove dataContact path for privacy concerns available

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What We Collect and Why It Matters

bonusbear Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bonusbear, we collect the information needed to operate it — your name, contact details, account credentials, and payment references such as your Touch 'n Go eWallet or Boost wallet identifier when you initiate a deposit or withdrawal. We also collect

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device and session data automatically: your browser type, IP address, and which pages you navigate, so we can maintain account security and investigate any unusual access. GrabPay transaction references are stored for reconciliation and dispute handling. We do not collect more than what each function requires.
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Financial data tied to FPX or DuitNow transfers is retained only as long as necessary for regulatory compliance and to resolve any payment queries you raise. We do not sell, rent, or trade your personal data. Access to your information within our team is limited to
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staff whose role requires it. Use of this platform depends on local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, correct something, or ask us to remove your account records, our support team handles these requests directly. Reach out through live chat, email, or the account help form — and mention that your query is privacy-related so it gets routed to the right person without delay.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Sound data handling is not a one-time step — it is part of how your account operates day to day. From the moment you log in from Kuala Lumpur or anywhere else in Malaysia, the four practices below govern what happens to your information at every stage of your account lifecycle.

Cookies and Session Tracking

We use session cookies to keep your account active and preference cookies to remember your language and display settings. You can adjust cookie permissions through your browser settings at any time without losing your account.

Account Security Measures

Login sessions are protected with OTP verification sent to your registered contact. Unusual sign-in attempts from a new device trigger an additional confirmation step before access is granted.

Data Retention Policy

Account data is kept for as long as your account remains active and for a defined period after closure, as required by applicable law. Payment references tied to Boost or DuitNow transactions are not retained beyond that window.

Requesting Changes to Your Data

You can request a copy of your data, ask us to correct inaccurate details, or ask for account deletion by contacting support through the channels above. We confirm receipt and give a timeline in our written response.

Common Questions About Your Privacy on bonusbear

These are the questions account holders in Malaysia ask most often about how their data is collected, stored and managed. Each answer reflects how we actually operate — not a generic policy statement.

We collect your name, email address, contact number and account credentials. Payment references — such as your Touch 'n Go eWallet or GrabPay identifier — are recorded when you make a deposit or withdrawal.

We do not sell or rent your data. We may share necessary details with payment processors like Boost or FPX to complete transactions, and with service providers who help operate our platform under strict data agreements.

Your data is held for as long as your account is active plus the period required by applicable law after closure. Payment transaction records have their own defined retention window tied to compliance requirements.

Yes. Contact our support team through live chat or the account help form, mark your request as a data access query, and we will provide a written response with the information we hold on your account.

Log in and use the account help form under your profile settings, or email support with your registered username. Select the privacy category and describe the correction or deletion you need — we confirm receipt in writing.

Only the reference data needed for reconciliation and dispute handling is retained — for example, a DuitNow or Maybank2u transfer reference. Full payment credentials are not stored on our side beyond what the transaction requires.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSilver Cloud Slots InfoMalayan Tiger Slots

How bonusbear Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Account Data

Cookies and Session Tracking

Account Security Measures

Data Retention Policy

Requesting Changes to Your Data

Common Questions About Your Privacy on bonusbear

01 What personal data does bonusbear collect when I open an account?

02 Does bonusbear share my data with third parties?

03 How long does bonusbear keep my account information?

04 Can I request a copy of the data bonusbear holds about me?

05 How do I ask bonusbear to correct or delete my personal data?

06 Are my payment details stored after a transaction completes?

Privacy Policy

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