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What You Agree To When You Use bonusbear

These terms set out the rights and responsibilities that apply every time you access bonusbear — from opening your account and funding it through Touch 'n Go eWallet, Boost, or GrabPay, to placing wagers and requesting withdrawals.

Account access subject to local lawPayments via Touch 'n Go eWallet, Boost, GrabPayFair use and conduct standardsWithdrawal verification processContact us to request changes
bonusbear What You Agree To When You Use bonusbear
ACCOUNT CARE STANDARDS

How We Handle Your Data, Security and Account Rights

Your account security and the integrity of your data are built into how bonusbear operates day to day — not treated as an afterthought. Below are the four areas we take most seriously in relation to these terms, your personal information and your ongoing account access.

Data Handling

We collect only the information needed to verify your account and process payments. Your details are not shared with third parties outside of payment processing — Touch 'n Go eWallet, Boost, GrabPay — and regulatory obligations.

Cookie Use

Cookies on bonusbear serve session management and account security functions. You can adjust cookie preferences through your browser settings; restricting certain cookies may affect how your account session behaves across visits.

Account Security

Every login triggers an OTP verification to the mobile number on your account. If you suspect unauthorised access, contact live chat immediately — we can place a temporary hold on your account while the matter is reviewed.

Requesting Changes

You may request a correction to your registered details or ask for a full account data summary by contacting support via email. We aim to respond to formal account-data requests within a reasonable timeframe.

REACH OUR TEAM

How to Contact Us About These Terms

Questions about how a specific term applies to your account, a payment dispute, or a request to close your account should be directed to our support team. We handle terms-related queries separately from general gameplay questions so that account and policy matters get the focused attention they need. Choose the channel that works for you.

Live Chat Start a chat session directly from any page on bonusbear. Terms clarifications, account disputes and payment queries are handled here with a written record you can refer back to.
Email Support Send a detailed account or policy question to our support address. Email is the preferred route for formal requests — account closures, dispute submissions and written terms clarifications.
Account Help Centre The Help Centre in your account dashboard covers common terms questions: withdrawal verification steps, what counts as a breach of fair-use rules, and how to update your registered payment details.

Answers to Common Terms and Account Questions

The questions below cover what we hear most often when it comes to account rights, payment terms and how these conditions apply in practice. If your question is not listed, reach out via live chat or email.

The core terms are the same regardless of payment method. Where Touch 'n Go eWallet, Boost or GrabPay each have their own transfer conditions, those are noted on the relevant deposit or withdrawal page alongside these terms.

Updated terms are published on this page with the effective date shown. Continuing to use your account after that date means you accept the revised version. We recommend checking this page after any notification email we send.

Yes. Email our support team with your account username and a formal data-summary request. We will compile and send your account data within a reasonable period in line with our data-handling obligations.

Using automated tools, exploiting software errors, coordinating bets to manipulate outcomes, or misrepresenting your identity during verification all constitute breaches. Accounts found in breach may be suspended pending review.

Send a closure request to our email support channel from the address registered on your account. Any pending withdrawals to your GrabPay or Touch 'n Go eWallet will be processed before the account is deactivated.

Yes. Promotions, prize-style slot features and specific game categories such as live baccarat or crash games may carry supplementary conditions. Those conditions are displayed at the point of entry and sit alongside these main terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.