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What Governs Your Account on bonusbear

The rules on this page set out how your account is created, used and closed on bonusbear, and what rights you hold when you interact with our platform where local law permits.

Account TermsData & PrivacyCookie PolicyJurisdiction ConditionsContact Your Rights
bonusbear What Governs Your Account on bonusbear
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how these terms apply to your account, want to request a copy of the data we hold, or need to flag a concern about a specific transaction — including one made through Touch 'n Go eWallet or GrabPay — our support team handles legal-related queries through the channels below. Response times vary by channel; live chat is the fastest route for urgent account matters.

Live Chat Available directly from your account dashboard. Use this for urgent account-conduct or transaction-dispute queries where you need a response the same day.
Email Support Send legal or data-access requests to our support email on file. We aim to acknowledge within one business day and resolve within the timeframe required by applicable rules.
Account Message Centre Log in, open the message centre, and submit a formal written request. This creates a reference number you can use to track your query through to resolution.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

Your personal data, account credentials, and payment-method details are held under security practices designed to prevent unauthorised access. We do not sell or share your data with third-party advertisers. Below is what we do with the four main areas of account data, so you know exactly where your information goes and how long we keep it.

Data Retention

We keep account and transaction records for the period required by applicable rules. You may request a summary of what we hold by submitting a written request through the message centre.

Cookie Policy

Cookies on bonusbear track session state, login authentication and performance metrics. No cookies are used to build advertising profiles. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, contact live chat immediately and we will freeze account activity while we investigate.

Requesting Changes

To update, correct or request deletion of personal data linked to your account, send a formal request via the account message centre. We process data-change requests in line with applicable legal requirements.

Common Questions About These Terms

These are the questions we hear most often about account rights, data access and how our legal terms work in practice for players in Malaysia.

Yes, these terms apply wherever you access bonusbear, subject to local law. Availability and account features depend on whether your use is permitted under the laws of your jurisdiction.

Yes. Submit a written request through the account message centre. We will acknowledge your request and provide the data summary within the timeframe required by applicable rules.

We retain certain records for the period required by applicable legal obligations after account closure. You can ask us what we hold and how long we are required to keep it via the message centre.

Yes. Any transaction processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX on your account is subject to our account terms, including identity verification before a withdrawal is released.

When a material change is made, we surface a notice in your account. Continuing to use your account after that notice means you accept the revised version of the terms.

Contact us through live chat or the account message centre with your transaction reference. We will log the dispute, review the relevant account records and respond with our findings.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.